FAQ

Check-in/Check-out

About check-in

Check-in is available from 16:00 to 23:00.

The front desk is open from 8:00 to 23:00.

◆Items required at check-in
Customers who are foreign nationals and do not reside in Japan: Passport

Please note that we can accommodate late check-in until 24:00 if you contact us in advance (contact required, additional 1,000 yen). We do not accept check-ins after 24:00.

Even if you wish to check in late, please be sure to check in by 24:00.

About checkout

Check-out is by 10:00 AM. Late check-out is not available.

If you check out later than 10:00, a fee of 1,000 yen will be charged for check-outs between 10:00 and 11:00, and the full night's accommodation fee will be charged for check-outs after 11:00.

Please note that even if we charge you for one night, it will not be treated as an extension of your stay.

For check-out procedures, guests staying in private rooms should return their keys to the post box on the 7th floor, while guests staying in dormitories should fill out a check-out form to check out.

For more details, please refer to the guest manual that we sent you.

Is late check-in possible?

Late check-in until 24:00 is available (advance notice required; an additional 1,000 yen fee applies).

Please note that we do not accept check-ins after 24:00.

Is early check-in possible?

We are very sorry, but we do not offer early check-in.

Luggage storage before check-in and after check-out

We can store your luggage before check-in and after check-out. Please ask at the front desk.

We accept luggage from 8:00 AM before check-out. After check-out, luggage can be stored until 11:00 PM on the same day. Luggage storage is free of charge on check-in and check-out days.

Luggage storage before your check-in date or after your check-out date is available at the following rates.

Price per person per day: 200 yen (Please note that only cashless payments are accepted. Cash payments are not accepted.)

Can I change my scheduled check-in time?

You can check in anytime between 4:00 PM and 11:00 PM.

If you contact us in advance, we can accommodate a late check-in until 24:00 (advance notice required; an additional 1,000 yen fee applies).

We do not accept check-ins after 24:00. Thank you for your understanding.

Please note that the front desk is open from 8:00 AM to 11:00 PM. Please contact us during these hours.

Is it possible to extend my stay or extend my check-out time?

Check-out is until 10:00 AM.

We do not offer late check-out. If you check out later than 10:00 AM, a fee of 1,000 yen will be charged for check-outs between 10:00 AM and 11:00 AM, and the full night's accommodation fee will be charged for check-outs after 11:00 AM.

Please note that even if we charge you for one night, it will not be treated as an extension of your stay.

Guest Rooms

What kinds of rooms are available?

We offer 11 types of rooms to suit your needs, from shared dormitory beds to private rooms where privacy is prioritized.

Is there Wi-Fi in the guest rooms?

Free Wi-Fi is available throughout the entire building.

Your ID and password can be found in the customer manual sent to you when you made your reservation, and are also posted within the building.

Does the guest room have a toilet?

All rooms have private toilets (toilets are shared with other guests in dormitory rooms).

For those who have already made a reservation, please refer to the customer guide that was sent to you at the time of your reservation.

Does the room have a shower?

Showers are available in all rooms. Please note that dormitory rooms are shared with other guests. For more details, please see our booking page.

Please note that there is a footbath in the shared lounge on the 7th floor. This footbath is available for hotel guests only from 3:00 PM to 10:00 PM. Please bring your own towel when using the footbath. Reservations are not required for the footbath.

Is there a TV in the guest room?

We are very sorry, but there are no televisions in the guest rooms.

Is there a hairdryer in the room?

There is a hairdryer in your room.

Hair irons are available for free loan at the front desk on the 7th floor.

Please return the item to the front desk after use.

Is there a safe in the guest room?

For guests staying in dormitory rooms, please use the lockers provided in your room to store cash and other valuables.

Please note that we cannot compensate for any loss, damage, or theft of cash or valuables if you do not use a locker.

Are there coin lockers available?

If you are staying in a dormitory, please use the locker provided in your room.

Are there air purifiers in the guest rooms?

We are very sorry, but we do not have air purifiers in the rooms.

Please note that we do not have this available at the front desk.

Do you have a microwave?

A microwave oven is available in the shared kitchen on the 7th floor, which can be used 24 hours a day.

Is there a refrigerator? Are there any drinks in it?

There is no refrigerator in your room, but you can use the refrigerator located in the common area on the 7th floor.

However, please refrain from using any drinks or food already inside the refrigerator, as these belong to other guests and could cause problems.

Please note that refrigerator space is limited.

Also, please remove your own items from the refrigerator and discard them before checking out.

Do you have an ice machine?

There is no ice maker, but there is a refrigerator in the kitchen on the 7th floor.

Please ensure that any beverages or food stored in the refrigerator are disposed of or discarded before check-out.

Regarding the addition of extra beds and futons

We are very sorry, but we cannot provide extra bedding such as extra beds.

Please be sure to check the capacity before making a reservation.

Amenities and Services

What amenities are available?

The amenities and their prices are as follows:

【free】
Shampoo, conditioner, and body soap are provided in the bathroom of each room.
• Hair dryer: Available in each room.
• Earplugs: Please ask the front desk if you would like some.

[Paid]
• Toothbrush: 50 yen (Free for one set per person in private rooms only)
Razor: 50 yen
• Towel set (1 face towel, 1 bath towel): 300 yen (*Free for one set per person in private rooms only)

What kinds of items are available for loan?

The following items are available for free loan. If you are interested, please come to the front desk on the 7th floor.
• Converter
• Mobile phone charger
Hair iron
- Iron for clothes

Please be sure to return the item to the front desk on the 7th floor after use.

Do you have coffee and tea (black tea, green tea, etc.)?

We offer complimentary instant coffee in the shared lounge on the 7th floor.

Are meals included?

We are very sorry, but we do not provide meals at our facility.

However, there are various restaurants in the surrounding area. Please refer to their information for details.

Do you have pajamas, yukata (Japanese summer kimono), etc.?

We are very sorry, but we do not have pajamas or yukata available.

We would appreciate it if you could prepare it yourself.

About the kitchen (cooking utensils, tableware, seasonings, etc.)

There is a kitchen on the 7th floor that you can use 24 hours a day.
Please be sure to wash and return all cooking utensils and tableware provided in the kitchen to their original places after use.

[Equipment]
・Sinks × 2 locations
・2 induction cooktops
• Frying pan/pot set
·microwave oven
·toaster
• Electric kettle
·bowl
- sieve
• Measuring cup
・Various plates
• Glasses, wine glasses
·chopsticks
·soy sauce

Is it possible to have pizza or other food delivered to my room?

If you are having your order delivered, please pick it up yourself at the front desk on the 7th floor.

Ordering delivery to your room is prohibited. While you are allowed to bring in food and drinks, including delivery items, if you are staying in a private room, you are not permitted to bring in food or drinks other than non-alcoholic beverages (e.g., water, tea) if you are staying in a dormitory.

Please note that you are permitted to bring your own food and drinks into the common area on the 7th floor.

About laundry

There are two washing machines and two dryers available in the laundry area next to the elevator on the 7th floor.

Currency exchange is available at the front desk on the 7th floor.
The fees are as follows:

【Fee】
• Washing machine: 300 yen
Dryer: 100 yen / 30 minutes

Can I send my luggage to the hotel in advance?

Luggage sent in advance will be held at the front desk until check-in time on the day of check-in.

However, please be sure to contact us before sending anything.

Please note that we cannot accept cash-on-delivery packages, items requiring refrigeration or freezing, or valuables.

Reservation and payment

Regarding reservation confirmation

All reservations at our hotel are made online, and you can also check your reservation status via email or through your account on the reservation website where you made your booking.

If you need to cancel or change your reservation, please contact the customer support of the respective booking site.

If you make a reservation through our facility's official website, please specify your reservation number and name.cogo_ryogoku@playandco.jp Please contact us.

Regarding changes or cancellations to reservations

If you need to cancel or change your reservation, please contact the customer support of the respective booking site.

If you make a reservation through our facility's official website, please specify your reservation number and name.cogo_ryogoku@playandco.jp Please contact us.

Checking room availability and room rates

For room availability and booking at discounted prices, please useHerePlease check here.

About payment

We accept various credit cards (American Express, Diners Club, Discover, JCB International, MasterCard, Visa), electronic money, and transportation IC cards for payment.

Can I get a receipt?

Receipts will be issued upon request.

If you need anything, please speak to a staff member inside the hotel, or if you cannot find any staff, please ring the doorbell located at the 7th-floor front desk. A staff member will assist you.

Access and location

Please tell me how to access it.

The travel time from the nearest station/airport to the hotel is as follows:

◆If you are coming by train
・5-minute walk from JR Ryogoku Station
・3-minute walk from Exit A5 of Ryogoku Station on the Toei Oedo Line

◆If you are coming by plane
Approximately 50 minutes from Haneda Airport
└Haneda Airport ~ (Tokyo Monorail) ~ Hamamatsucho Station ~ (JR Yamanote Line Inner Loop) ~ Akihabara Station ~ (JR Sobu Line) ~ Ryogoku Station ・Approximately 1 hour 30 minutes from Narita Airport
└Narita Airport ~ (Keisei Main Line Rapid Express) ~ Asakusabashi Station ~ (JR Sobu Line) ~ Ryogoku Station

Please note that this facility does not have a parking lot.
If you are coming by car, please use one of the nearby paid parking lots.

Are there any convenience stores or supermarkets nearby?

There is a 24-hour FamilyMart convenience store a 2-3 minute walk from the hotel.

Are there any restaurants nearby that you would recommend?

There are restaurants in the surrounding area, including izakayas (Japanese pubs) and chanko (sumo wrestler's stew) restaurants.

General facilities

Please tell me about the hotel.

This is a "co-living hotel" where you can stay as if you were living there.
Enjoy a relaxing stay where you can work comfortably in an extraordinary setting while experiencing the local culture of your travel destination.

Regarding inquiries

For inquiries, please see below.
Please note that inquiries received outside of business hours may take some time to receive a response.

Operating hours: 8:00 AM - 11:00 PM
TEL: 03-6659-3265
MAIL: cogo_ryogoku@playandco.jp
HP: https://cogo-rgk.studio.site/

Regarding room cleaning for consecutive nights

Regarding cleaning services for guests staying multiple nights, this service is limited to guests staying four nights or more.

Additionally, we can clean your room once during your four-night stay upon request (free of charge), but we cannot provide cleaning services more frequently than that (even for a fee).

If you require cleaning, please inform the front desk at least one day in advance.

Also, we sincerely apologize, but we are unable to provide cleaning services for rooms occupied by guests staying for three nights or less.

Are there any places where I can smoke?

Smoking is prohibited throughout the entire building, including the exterior stairwells.

Please use the smoking area on the 7th floor if you wish to smoke.

If you are found smoking outside of designated smoking areas, you will be fined 20,000 yen. This also applies if you dispose of cigarette butts inside your room.

Is there a curfew?

The entrance is accessible without a password between 8:00 AM and 11:00 PM, but a password is required during nighttime hours from 11:00 PM to 8:00 AM.

Please be sure to note down the password displayed on the tablet during check-in, and then enter it to enter the room.

I don't know how to open the lock.

If you are unsure how to unlock the door, please contact the front desk.

Please note that the front desk is open from 8:00 AM to 11:00 PM.

Please note that inquiries received outside of business hours may take some time to receive a response.

Regarding children's accommodations

The following regulations apply to children staying at our hotel.

• Dormitory: Guests under 16 years of age are not permitted to stay.
- Private rooms with shared bathroom and toilet: Children aged 0-2 are not permitted to stay; children aged 3 and over can stay at the same rate as adults.
• Private rooms with bathrooms: Children aged 0-2 can sleep in the same bed as adults, children aged 3 and over can stay at the same rate as adults.

Regarding accommodation for minors staying alone

We do not allow children under 16 years of age to stay alone.

Guests under the age of 16 must be accompanied by an adult.

What if I forget something?

Unless otherwise specified, lost items will be kept for 14 days from the date they were received or found, and will be discarded if we do not receive any contact from you.

What about parking and parking fees?

We are very sorry, but our facility does not have a parking lot.

If you are coming by car, please use the nearby coin-operated parking lots or paid parking facilities.

Is there a bicycle parking area?

We are very sorry, but our facility does not have a bicycle parking area.

Also, to avoid disturbing our neighbors, we ask that you refrain from visiting by bicycle.