FAQ

Check-in/Check-out

About check-in

Check-in is available from 16:00 to 23:00.
The front desk is open from 8:00 to 23:00.

◆Items required at check-in
Customers who are foreign nationals and do not reside in Japan: Passport

Please note that we can accommodate late check-in until 24:00 if you contact us in advance (contact required, additional 1,000 yen). We do not accept check-ins after 24:00.
Even if you have requested late check-in, please be sure to check in by 24:00.

About checkout

Check-out time is until 10:00 AM.
If you exceed 10:00, the following extension fees will apply:

1000 yen per 10 minutes

*Please note that even if an extension fee is charged, it will not be treated as an extended stay.

When checking out, please return the key to the mailbox located under the front desk counter.
Guests staying in dormitory rooms are requested to fill out a check-out form.

Is late check-in possible?

Late check-in is available until 24:00 (advance notice required; an additional 1,000 yen fee applies).
Please note that we cannot accept check-ins after 24:00 under any circumstances.

Is early check-in possible?

We are very sorry, but we do not offer early check-in.
Please note that check-in is only available from 16:00 onwards.

Luggage storage before check-in and after check-out

We can store your luggage before check-in and after check-out. Please inform the front desk if you wish to use this service.

- Storage time before check-out: from 8:00
- Storage time after check-out: Until 23:00 on the same day
- Parking on check-in and check-out days: Free

*For storage before the check-in date or after the check-out date, the following fee will be charged: 200 yen per person per day.
(※Cashless payment only. Please note that cash cannot be used.)

Can I change my scheduled check-in time?

Check-in is available between 4:00 PM and 11:00 PM.
If you contact us in advance, late check-in until 24:00 is possible (for an additional 1,000 yen).
Please note that we do not accept check-ins after 24:00.

Please note that the front desk is open from 8:00 to 23:00.
Please contact us during business hours.

Is it possible to extend my stay or extend my check-out time?

Check-out is until 10:00 AM.
If you check out later than 10:00, a fee of 1,000 yen will be charged for check-outs before 11:00, and 2,000 yen for check-outs before 12:00.

Guest Rooms

What kinds of rooms are available?

Our hostel offers a range of accommodations, from shared dormitory beds to private rooms that prioritize privacy.
We offer six types of rooms to suit your needs.

Is there Wi-Fi in the guest rooms?

Free Wi-Fi is available throughout the entire building.
Your ID and password are available at the front desk and on notices posted throughout the building.

Does the room have a toilet?

All rooms in this hostel are equipped with toilets.
*Please note that if you are staying in a dormitory room, you will be sharing a toilet with other guests.

Does the room have a shower?

All rooms in our hostel are equipped with showers.
*Please note that if you are staying in a dormitory room, you will be sharing the room with other guests.

Additionally, there are shared shower rooms on each floor.
Furthermore, we have a footbath available in the shared lounge on the first floor.

• Operating hours: 16:00 - 22:00

・For hotel guests only ・No reservation required

Please bring your own towel when using our facilities.
Please feel free to use our facilities to relax and unwind after your travels.

Is there a TV in the guest room?

We sincerely apologize, but there are no televisions available in the guest rooms.
We appreciate your understanding.

Is there a hairdryer in the room?

Each room is equipped with a hairdryer.
Additionally, hair irons are available for free rental at the front desk on the first floor.
Please be sure to return the item to the front desk after use.

Is there a safe in the guest room?

Guests staying in dormitory rooms are requested to use the lockers provided in their rooms to store cash and valuables.
Please be aware that our facility cannot be held responsible for any loss, damage, or theft that occurs if you do not use a locker.
Please note that there are no safes in the private rooms. We apologize for the inconvenience, but please manage your belongings yourself.

Are there coin lockers available?

This hostel does not have shared coin lockers available.
Guests staying in dormitory rooms should use the lockers provided in their rooms.

Are there air purifiers in the guest rooms?

We sincerely apologize, but we do not have air purifiers available in the guest rooms.
Please note that we do not offer rentals at the front desk.

Do you have a microwave?

A microwave oven is available in the shared kitchen on the first floor.
The shared kitchen is available 24 hours a day, so please feel free to use it.

Is there a refrigerator? Are there any drinks in it?

There are no refrigerators in the guest rooms, but you can use the refrigerator located in the common area on the 1st floor.
Please use this when storing your own food and beverages.

*Please note that other customers' food and drinks are also stored in the refrigerator.
Please refrain from touching other customers' belongings. This is strictly prohibited as it may cause problems.

Also, refrigerator space is limited.
When checking out, please be sure to remove any food or drinks you have brought with you and either discard them or take them home with you.

Do you have an ice machine?

Our hostel does not have an ice maker, but there is a freezer in the refrigerator in the shared kitchen on the first floor.
Please use it as needed.
Additionally, please be sure to take any beverages or food stored in the refrigerator with you or dispose of them before checking out.

Regarding the addition of extra beds and futons

We sincerely apologize, but we do not offer additional bedding such as extra beds.
When making a reservation, please be sure to check the capacity carefully before applying.

Amenities and Services

What amenities are available?

The amenities and their prices are as follows:

[Free service]
• Shampoo, conditioner, and body soap: Provided in the bathroom of each room.

• Hair dryer: Installed in each room

Earplugs, razor, power adapter, mobile phone charger, luggage scale, hair iron, iron:
If you wish to use this service, please inform the front desk.

• Luggage storage: Available at the front desk.

[Paid service]
• Toothbrush: 100 yen (One set free per person for customers using a private room)

• Face towel: 100 yen (One set is free per person for customers using a private room)

• Bath towel: 200 yen (One set is free per person for customers using a private room)

Laundry detergent: 100 yen

What kinds of items are available for loan?

The following items are available for free loan. If you are interested, please come to the front desk on the 1st floor.
• Converter
• Mobile phone charger
Hair iron
- Iron for clothes
・Razor
• Earplugs
• Luggage scale

Please be sure to return the item to the front desk on the 1st floor after use.

Do you have coffee and tea (black tea, green tea, etc.)?

Instant coffee and tea (black tea and green tea) are available free of charge in front of the shared kitchen on the 1st floor.
Please enjoy it at your leisure.

Are meals included?

We are very sorry, but our hostel does not provide meals.
There are various restaurants in the surrounding area; please see the local area information for details.

Do you have pajamas, yukata (Japanese summer kimono), etc.?

We are very sorry, but we do not have pajamas or yukata available.
Please bring it with you yourself.

About the kitchen (cooking utensils, tableware, seasonings, etc.)

There is a shared kitchen on the 1st floor that can be used 24 hours a day.
To ensure a pleasant experience, please be sure to wash all cooking utensils and tableware after use and return them to their original locations.

[List of Equipment]
・Sinks × 3 locations
6-burner induction cooktop
• Frying pan and pot set
·microwave oven
·toaster
• Electric kettle
• Bowl • Colander • Measuring cup
• Various plates • Cups
Chopsticks, spoons, forks, etc.
Soy sauce, salt, pepper, sugar, oil

Is it possible to have pizza or other food delivered to my room?

If you are using our delivery service, please pick up your order yourself at the front desk on the 1st floor.
Please note that we do not offer direct delivery to your room.

About laundry

Next to the kitchen on the first floor, there is a coin laundry area with three washing machines and three dryers.

Currency exchange is available at the front desk on the 1st floor, so please feel free to ask.

【Fee】
• Washing machine: 300 yen/cycle

Dryer: 200 yen / 60 minutes

Can I send my luggage to the hotel in advance?

Luggage sent in advance will be stored at the front desk on the day of check-in (during front desk hours from 8:00 to 23:00).
However, please be sure to contact us before shipping.
Please note that we cannot accept cash-on-delivery packages or valuables.

Reservation and payment

Regarding reservation confirmation

All reservations at our hotel are accepted online.
Please check your reservation confirmation via email or your account on the respective booking website.

If you need to cancel or change your reservation, please contact the customer support of the respective booking site.

Please note that if you make a reservation through our hostel's official website,
Please include your reservation number and name when contacting us at the email address below.

メールアドレス:cogo_tennoji@playandco.jp

Regarding changes or cancellations to reservations

If you wish to cancel or change your reservation,
Please contact the customer support of the booking website where you made your reservation.

Please note that reservations made through our hostel's official website are subject to change.
Please include your reservation number and name when contacting us at the email address below.

メールアドレス:cogo_tennoji@playandco.jp

Checking room availability and room rates

For room availability and booking at discounted rates, please check the following URL.
https://go-playandco.reservation.jp/ja/hotels/cogotennoji

About payment

The following payment methods are accepted at this hostel.

• Various credit cards
(American Express, Diners Club, Discover, JCB International, MasterCard, Visa, UnionPay)
Electronic money
QR code payment
・Transportation IC card

Please feel free to use it.

Can I get a receipt?

Receipts can only be issued upon request if payment was made at our facility.
If you need anything, please ask a member of the staff inside the building.
If no staff are present, please ring the doorbell located at the front desk on the first floor, and a staff member will assist you.

Access and location

Please tell me how to access it.

Access from the nearest station/airport

◆ If you are coming by train

Approximately 7 minutes on foot from the North Exit of JR Tennoji Station.

◆ If you are coming by plane

Approximately 50 minutes from Kansai International Airport
├ Kansai International Airport ~ (JR Kansai Airport Rapid Service) ~ Tennoji Station: Approximately 50 minutes direct
└ Kansai International Airport ~ (Nankai Electric Railway Airport Express) ~ Shin-Imamiya Station ~ (JR Kansai Main Line) ~ Tennoji Station: Approximately 50 minutes

About parking
There is no parking available at this facility.
If you are coming by car, please use one of the nearby paid parking lots.

Are there any convenience stores or supermarkets nearby?

There is a 24-hour FamilyMart convenience store a 2-3 minute walk from the hotel.

Are there any restaurants nearby that you would recommend?

There are izakayas (Japanese pubs) and commercial facilities in the vicinity of the station.

General facilities

Please tell me about the hotel.

This is a "co-living hotel" where you can stay as if you were living there.
Enjoy a relaxing stay where you can work comfortably in an extraordinary setting while experiencing the local culture of your travel destination.

Regarding inquiries

For inquiries, please see below.
Please note that inquiries received outside of business hours may take some time to receive a response.

Operating hours: 8:00 AM - 11:00 PM
TEL: 06-6795-4004
MAIL: cogo_tennoji@playandco.jp
Website: https://co-go.jp/tennoji/

Regarding room cleaning for consecutive nights

For guests staying multiple nights, cleaning services are limited to stays of 4 nights or more.

For stays of 4 nights or more, cleaning is provided free of charge once during your stay.
Please understand that we cannot provide any further cleaning services, even if there is an additional charge.

If you require cleaning, please contact the front desk at least one day in advance.

Please note that we do not provide room cleaning services for guests staying three nights or less.
Please be aware of this in advance.

Are there any places where I can smoke?

Smoking is prohibited throughout the entire building, including the exterior stairwells.
If you wish to smoke, please use the designated smoking area on the 1st floor.

Please note that if smoking is discovered outside of designated areas within the building, or if cigarette butts are found to be discarded in your room,
Please be aware that a fine of 20,000 yen will be imposed.

Is there a curfew?

Our museum entrance is,

During business hours from 8:00 to 23:00, you can enter and exit freely without a password.

A password is required during the nighttime hours from 23:00 to 8:00 the following day.

Please be sure to note down the password given to you at check-in, or the password posted on the bulletin board in the entrance, and enter it to enter the building.

I don't know how to open the lock.

If you are unsure how to unlock the door, please contact the front desk.
The front desk is open from 8:00 to 23:00.

Please note that inquiries received outside of business hours may take some time to receive a response.

Regarding children's accommodations

The following regulations apply to children staying at our hotel.

• Dormitory: Guests under 16 years of age are not permitted to stay.
• Private rooms: Children aged 0-2 can share a bed with their parents; children aged 3 and older can stay at the same rate as adults.

Regarding accommodation for minors staying alone

We do not allow children under 16 years of age to stay alone.
Guests under the age of 16 must be accompanied by an adult.

What if I forget something?

Unless otherwise specified, lost items will be kept for 14 days from the date they are received or found.
Please note that if we do not receive a response within 14 days, we will discard the item.

What about parking and parking fees?

We are very sorry, but our hostel does not have a parking lot.
If you are coming by car, please use the nearby coin-operated parking lots or paid parking facilities.

Is there a bicycle parking area?

We are very sorry, but there is no bicycle parking available at this facility.
Also, to avoid disturbing our neighbors, we ask that you refrain from visiting by bicycle.

Thank you for your understanding.